Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the apple-hz online store, as well as all purchases of our jewelry, gifts and related products. By browsing, placing orders or using our services, you acknowledge and agree to be bound by these Terms together with our Privacy Policy.

1.1 This store is operated by apple-hz, focusing on retail of fashion jewelry and exquisite gifts. All services are intended for personal, non-commercial use only.

1.2 You must be at least the legal age to make online purchases in your region. If you are underage, please use our services with the supervision of your parent or guardian.

1.3 We reserve the right to update, modify or suspend website functions, products and services without prior notice.

2.1 We try our best to ensure product pictures, descriptions, sizes and colors are accurate. Due to shooting light, display devices and manual measurement, slight differences shall not be regarded as product defects.

2.2 When you place an order, please confirm your product selection, shipping address and contact information carefully. Wrong information provided by you leading to delivery failure or loss shall be borne by yourself.

2.3 After successful payment, the order cannot be modified arbitrarily. If you need to adjust your order, please contact our customer service as soon as possible before shipment.

3.1 All listed prices are final prices (unless marked otherwise). Additional taxes or shipping fees shall be specified on the checkout page.

3.2 We support designated secure payment methods. We do not store your complete payment card information. All payment transactions are processed by authorized third-party payment providers.

3.3 If your payment fails or the order is abnormal, please check your payment status or contact customer service for assistance.

4.4 We will arrange delivery within the stated processing time after your order is confirmed.

4.2 Shipping time depends on destination and logistics conditions. We are not liable for delays caused by force majeure, customs inspection, remote logistics issues or wrong recipient information.

4.3 Goods shall be deemed delivered once signed for by you or the designated recipient. Please check the package on receipt.

5.1 Return & Exchange Eligibility: Items can be returned or exchanged within the specified period only if they are unused, undamaged, with original packaging and accessories intact.

5.2 We accept returns for defective products or wrong items delivered by us. Relevant shipping cost will be covered by us.

5.3 For returns due to personal reasons (dislike, inappropriate style), the return shipping fee shall be undertaken by the buyer.

5.4 Customized products, clearance items and gift sets marked non-returnable are not eligible for return or exchange.

5.5 Refunds will be processed to your original payment account within a reasonable period after we receive and inspect the returned goods.

6.1 All texts, pictures, logos, designs, trademarks and content displayed on this website are the intellectual property of apple-hz.

6.2 You may not copy, reproduce, distribute, resell, modify or use our content and products for commercial purposes without our written permission. Any unauthorized infringement will be held legally responsible.

Our website uses Cookies to optimize your browsing and shopping experience. You can disable Cookies via your browser settings, but this may affect partial functions of the site. For details, please refer to our Privacy Policy.

8.1 We guarantee product quality within the scope of after-sales rules. We shall not be liable for indirect loss, incidental loss or consequential damage arising from use of products.

8.2 We do not guarantee the website will run uninterrupted or error-free all the time, and are not responsible for network failures, system errors or third-party platform faults beyond our control.

We reserve the right to revise these Terms at any time. The updated version will be published on this page and take effect immediately. Your continued use of our store means you accept the revised Terms.

If you have any questions about these Terms, please contact our customer service team.